October 1997 – August 2002 (Global Client Accounting Teams – CATs)
HIGH-LEVEL PROJECT / WORK DESCRIPTION: After having worked extensively with our mainframe system (FS90), supporting and supervising the back-office management accounting processes and system setup and maintenance required for Prague, Bratislava, Budapest, Warsaw and Moscow (and other work for our offices in Vienna and Zürich), I was offered the grand opportunity and position to build and manage a new, centralized Client Accounting Team (in Sulzbach am Taunus), supporting all of Europe, Middle East, Africa and India (EMEAI); India used to belong to our EMEAI region which was changed later on to EMEA, bringing India into the Asia Pacific (APAC) region where it “belonged”.
We centralized all internal client and project accounting processing for all offices worldwide into three Client Accounting Teams: ACAT (Dallas), ECAT (Sulzbach) and APCAT (Sydney). This was accomplished by creating Lotus Notes databases (local and server-based) and specific forms for internal finance (Client Financial Management and Finance Operations) to complete and submit for review and processing into our FS90 mainframe system.
Help desk operations (e.g. policies and procedures), issue resolution, service level agreements (SLAs), assistance with standard and custom reports, data queries and downloads, etc. were all part of our scope of services which we slowly but surely and very effectively and successfully developed and rolled-out with continuous improvements – it was indeed the best shared service center Accenture had ever experienced; many enjoy glorifying the Global CATs still to this day.
During these five years, I began my non-traditional accounting focus, creating Lotus Notes databases to help global team members and internal customers, with our “CAT Knowledge Reference”, was promoted to manager and learned how to and enjoyed managing a local team of 10~ at the same time, working with global colleagues from all countries, in addition to my “sister teams” in Dallas and Sydney and enjoyed every minute of my work during this time. Of course, I had great leadership who allowed me the opportunity to learn and grow – thank you again!
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