LinDion Services focuses primarily on Rapid E-Learning-related Consulting, Content Development and Training. In addition, my freelancing work also focuses on Social Media for Learning, Change Management Projects, Web Design and Development, Video Marketing and Back-Office Operations.

 

The following focuses on LinDion Services‘ customers, freelancing project work, video marketing sales and distribution via Rhein Main Lifestyle or from prior years as an employee.

Rhein Main Lifestyle

May – December 2015

HIGH-LEVEL PROJECT / WORK DESCRIPTION (DEUTSCH): Als selbständiger Vertriebspartner bei Rhein Main Lifestyle, biete ich Ihnen ab sofort die Möglichkeit professionelle Videos von sich oder über Ihr Unternehmen zu produzieren. Und das zu unschlagbaren Preisen! Ein Beispiel für ein Imagevideo sehen Sie hier. Ihr Video wird selbstverständlich absolut frei von Rechten Dritter zu Ihrer persönlichen Verwendung an Sie geliefert. Darüber hinaus verbinden wir Sie und andere lokale Unternehmer in und um Frankfurt am Main auf unserer YouTube Plattform für regionales Videomarketing. Dies bedeutet für Sie eine Erweiterung der Reichweite und somit eine erweiterte Ansprache von potentiellen Neukunden ohne einen weiteren finanziellen Aufwand.

HIGH-LEVEL PROJECT / WORK DESCRIPTION (ENGLISH): As an independent contractor for video marketing, I sell and distribute professional image, product and event videos in cooperation with Rhein Main Lifestyle, at unbeatable prices. Click here to review an image video example. Your video is provided to you, absolutely free of all rights for personal and business use. In addition, by hosting your video via our exclusive YouTube platform for regional video marketing, we connect you and other local business owners in and around Frankfurt am Main. This extended range guarantees broader exposure to future customers, without any additional expenses required for other marketing activities.

RE/MAX Immobilien Concept Marketing

November 2014 – ongoing

HIGH-LEVEL PROJECT / WORK DESCRIPTION (DEUTSCH): Beratung, Entwicklung und Unterstützung der Social Media und WordPress Sites von RE/MAX Immobilien Concept Marketing sowie vergleichbare, zusätzliche Dienstleistungen außerhalb der normalen Maklertätigkeiten.

HIGH-LEVEL PROJECT / WORK DESCRIPTION (ENGLISH): Consulting, development, deployment and ongoing support of RE/MAX Bad Soden’s social media sites (e.g. WordPress), as well as related and additional services – all outside standard real estate agent activities.

Eurest Deutschland GmbH

August – November 2014

HIGH-LEVEL PROJECT / WORK DESCRIPTION (DEUTSCH): Rapid eLearning Jump Start (Mini) bei Eurest Deutschland GmbH – Überblick von Rapid eLearning mit Fokus auf Articulate Software. Beispiele, Autorenprogramme, Lernmanagementsysteme, Entwicklungsprozess und interne Kompetenzlösungen. Entwicklung von Rapid eLearning Inhalte und sporadische Unterstützung bzw. Beratung.

HIGH-LEVEL PROJECT / WORK DESCRIPTION (ENGLISH): Rapid eLearning Jump Start (Mini) at Eurest Deutschland GmbH – Overview of Rapid eLearning with focus on Articulate software. Examples, authoring programs, learning management systems, development process and internal capability solutions. Rapid eLearning development and occasional support.

Schaeffler Academy

January – July 2014

HIGH-LEVEL PROJECT / WORK DESCRIPTION (DEUTSCH): Unterstützung und Verbesserung des Lernmanagementsystems (bit media e-solutionsSITOS„) in Verbindung mit SAP Veranstaltungsmanagement.  Fallmanagement, Fehleruntersuchung und Diagnose, Umgehungslösungen, Fehlerbehebung, Hotfixe, Release Management, Betreuung des Fehlerverfolgungssystems (Issue-Tracking). Fokus auf globale interne Schulungsmaßnahmen, Zertifizierungsprogramme und deren Inhalte. Interne, globale Beratung und Hilfestellung für neue Schulungsinhalte und Programme. Implementierung inklusive Veränderungsmanagement der Schaeffler Academy in Asien und andere Länder wo diese noch nicht herausgerollt wurde. Ad-Hoc Projekte und die Einrichtung der internen multifunktionalen Lösung für autorengestützten Wissenstransfer (Erstellung von Inhalten) mit TT Knowledge Force.

HIGH-LEVEL PROJECT / WORK DESCRIPTION (ENGLISH): Supporting and enhancing Schaeffler Academy’s learning management system (bit media e-solutionsSITOS„) in concert with SAP Training and Event Management. Focus on global, internal training and certification programs, 2nd and 3rd level support, internal consulting for new training content and programs, rolling out the Schaeffler Academy to Asia and other parts of the world, ad-hoc projects, change management and internal communications as well as establishing an internal capability solution with TT Knowledge Force.

Establishing LinDion Services and Freelancing Status

July – August 2013

HIGH-LEVEL PROJECT / WORK DESCRIPTION: After having separated from Accenture after 20+ years, I quickly established my freelancer status and services in a couple of months including the design, build and deployment of a site for LinDion Services, including its offerings, as well as my presence and documentation as a freelancer, my skills and project work focus, as follows:

During my brilliant and never-to-forget career with Accenture* from 1992 until 2013, I have (very high-level) the following key project work to report on / introduce. You’ll quickly realize that I truly enjoyed my time with Accenture – a company that offered me a dynamic stage to consistently grow and learn on, like no other. I will always cherish the memories and fun stories I have from this very special time of my (professional) life.

* „Andersen Consulting“ was our company’s name until December 31, 2000 after which we became “Accenture”.

Saba People Cloud / Social Learning

February – August 2012

HIGH-LEVEL PROJECT / WORK DESCRIPTION: After having focused on several social learning initiatives and work internally, I was given the opportunity to co-lead an internal effort with our EALA sales team to implement and test social (media for) learning with Saba People Cloud / Saba Social Learning.

Although I was challenged with getting up to speed in a few days / couple of weeks with an internal group I “didn’t know”, I had great colleagues / a great team that pulled their weight to instigate the project and we were very successful, in a very short period of time, establishing the content within the Saba People Cloud / Social Learning portal for our sales team colleagues from EALA to review, use, comment on, etc.

Even with some kinks that needed to be tested, documented, and sent on to Saba, I quickly learned that Saba had a very good platform, back-end maintenance of master and personnel data and very nifty features all in one (as opposed of multiple platforms, technology and solutions that many companies leverage). This was my last project at Accenture and indeed a brilliant experience to test such great software to support an ever growing requirement at any company – Social Media for Learning.

Master Technology Architect (MTA) Training Workshop FY 2011

August 2011

HIGH-LEVEL PROJECT / WORK DESCRIPTION: Connected with the MTA Certification Program (see below), it was common to meet live, each year, to discuss the current status and future of the Technology Architecture group. During FY11 we organized an MTA training workshop and identified topics for discussion including other details, via SharePoint, our Knowledge Exchange (KX) site and our Yammer site’s group.

  • Cross team files
  • Frequently asked questions
  • Breakout topics
  • Yammer group topics
  • MTA awards

In addition, I was able to republish previously recorded interviews from consultants, pertaining to the MTA Certification Program, with TechSmith Camtasia Studio and Articulate Engage; embedding these into our Knowledge Exchange site(s) and/or linking to them from our SharePoint sites.

Advanced Systems and Technology (AS&T) Virtual Summit Sessions

April 2011

HIGH-LEVEL PROJECT / WORK DESCRIPTION: In order to prepare for the fiscal year 2011 (FY11) virtual summit sessions for AS&T, I took the older site’s content from FY09 and FY10 and moved these into new sub-sites from the new AS&T parent SharePoint site after which I created a new sub-site for FY11 and created / managed the following:

  • Coordination and identification of dates and times with several, global senior executives
  • Registration information with links to the webcast (including .ICS files for MS-Outlook)
  • Frequently asked questions
  • Document library for topics, presenters & session material
  • Connection requirements for our internal TelePresence (Cisco) solution
  • Q&A from sessions
  • Feedback survey

From the recordings and for future, on-demand access, I created individual webcast-related videos (TechSmith Camtasia Studio) as well as (including the PowerPoint slide content) an Adobe Presenter and Articulate Presenter version of the entire sessions (APAC and NA/EALA).

Master Technology Architect (MTA) Certification Program

January 2010 – January 2012

HIGH-LEVEL PROJECT / WORK DESCRIPTION: Although previous support of our exceptional MTA Certification Program had abruptly left and, at the same time, left us (me) with a pile of enhancement work to be done, I quickly fell in love with this internal certification program which we managed through a SharePoint site I was able to redo nearly completely; in concert with our learning management system (LMS) and, later on, InfoPath (developed by my colleagues).

All customized lists and libraries had to be updated (much of which were re-created or revamped nearly 100%) with performance support documentation, SLAs, process efficiencies, candidate reporting, etc., all discussed and agreed upon with global Senior Executives accountable for the certification program.

  • Self-assessment (InfoPath form)
  • Sponsor feedback
  • Interview worksheet
  • Packaged content for board review
  • FAQs, guidelines and procedures
  • LMS connection components and processes
  • Master data, tasks, events, etc.

Much of the manual lists and libraries were again and further enhanced in 2011 in concert with InfoPath and additional updates to our LMS with the Global Certification Team. Eventually, in 2012, much of the day-to-day tasks were handed over to our Shared Services Team in India. It was and still is one of the benchmark certification programs (internal) at Accenture and I am happy to be part of the fundamental, original enhancements identified, designed, developed and implemented with a brilliant team of innovative colleagues, backed by superb leadership.

Technology Growth Platform (TGP) Curriculum Site(s)

November 2008 – August 2010

HIGH-LEVEL PROJECT / WORK DESCRIPTION: The Technology GP Curriculum sites were something we created since we recognized that myLearning, wasn’t able to provide training guidance at the level of granularity we needed (i.e. the Specialty level with further drill-down into Skill Areas). My previous approaches with SharePoint custom lists were the drivers of what we ended up creating; via SharePoint, custom asset-related lists, complex HTML pages (for the Curricula at a Glance navigation my colleague mastered) and SharePoint-based publishing pages.

Initial, similar sites / tools were the SAP Training Course Catalog that I envisioned, developed and launched in March of 2007 – this was a solution and approach copied from a previous solution my colleague from Chicago and I identified and globally used for the global SAP Solution at Accenture in 2003.

After the SAP Training Course Catalog was launched, other Technology GP Capability Development Leads were interested in replicating the same approach for their own entities – the MAO Training Course Catalog was launched in May of 2008. Both the SAP and MAO solutions were based on SharePoint lists and standard views within the lists. Technology Architecture took a different platform approach with Atlassian Confluence in 2008, with their Technology Architecture Training wiki site.

After Technology Growth Platform Capability Development leads collectively reviewed what SAP, MAO and Technology Architecture had done, we decided to look at a Technology Growth Platform-wide solution.

Discussions with CIO leads and the myLearning team generated further direction with SharePoint and not Confluence. Several individuals also reviewed the possibility of creating the solution inside of the myLearning LMS. Unfortunately, the myLearning LMS software could not support what we required back then.

Additionally, leads from our Global Capability Development (GCD) / myLearning organization thought it would be more helpful to develop training guidance based on specialty and proficiency level rather than on career level, certification programs, technology area and role. This group established a SharePoint adjunct branded as myLearning which includes what they called „Recommended Learning“ or „Training Roadmaps“. The Proficiency Roadmaps (SharePoint site / content) did not fulfill our requirements that were then cared for via our new Technology GP Curriculum sites which entailed:

  • Customized, version 3 SharePoint sites
  • SharePoint server
  • 30 sub-sites
  • 25 Learning Assets lists each with 3 standard views
  • 40 standard or sub-site specific columns
  • 2,208+ Capability/Domain, Specialty/Service Line, Skill Area & Skill column selections
  • 613+ custom views of learning assets
  • Custom Welcome.aspx Publishing Pages
  • 44 Curricula at a Glance (CaaGs)
  • Custom Top Link Bar site navigation
  • Training by Workforce, Workgroup, Capability/Domain, Specialty/Service Line, Skill
  • Advanced Search
  • Only 65 MB in size
  • Available 24×7

Global Capability Development / SI&T SharePoint Sites and Collaboration

January 2007 – August 2012

HIGH-LEVEL PROJECT / WORK DESCRIPTION: During my time (6+ years) in SI&T Capability Development, Global Capability Development (Capability Solutions) and Technology Architecture (AS&T), I was responsible for designing, creating and managing several parent and sub-sites (MS-SharePoint) for which I also provided performance support to all global colleagues. My SharePoint site role was “Site Collection Administrator” and, without external customization (which we didn’t support internally, to streamline future updates), I was a Super User and customized most sites with my own design and standards I implemented via the standard, user interfaces available.

Much of my work here was self-instigated through my own vision of how we could use SharePoint capabilities to collaborate with one another; globally. In addition to designing, deploying and maintaining several custom lists and libraries I developed short eLearning nuggets, available from the sites, to clarify key components and usage (via Adobe Captivate, Articulate Presenter and Articulate Engage).

Listed below are key sites and custom lists and libraries that I focused on:

  • SI&T Capability Development parent and sub-sites (38 alone from 2nd and 3rd level; more sub-sites at deeper levels)
    • Master data collection for Knowledge Exchange sites (MS-CMS)
    • Communication-related repositories
    • New joiners
    • eLearning development
    • Workshops
    • Surveys and metrics
    • Capability development and solution planning
    • Responsible for project managing the archiving and moving of these to new parent sites, in concert with communicating changes and retiring
  • SAP Accenture Repository
    • Training course catalog
    • Global master content inventory
    • Operations & delivery
    • Classroom training
    • Communications
    • Community of experts
    • Project tracking and benchmarking
  • Global Capability Development (Capability Solutions)
    • Cross team files
    • Monthly status reports
    • Project tracking
    • Sub-site inventory & navigation
    • Helpful links
    • Master data, calls & events
    • FY curriculum planning
    • FAQs, guidelines and procedures
  • Technology Architecture Capability Development and Practice-related sites
    • Leadership sub-site
    • Communication repository and surveys
    • Workshop planning
    • Community of practice sub-sites
    • Virtual summit session-related sub-sites
    • Initiatives, projects & programs
    • Tasks, open points, risks & issues
  • Many other group-related sites as well as providing random, performance support to global colleagues with many other parent and sub-sites

Rapid eLearning Capability Offering

2005 – 2010

HIGH-LEVEL PROJECT / WORK DESCRIPTION: After SAP R/3 (FI/CO, SD, HR, etc.) was initially implemented at Accenture, we were left with older learning content that needed to be updated and in a more rich and accessible manner. MS-SharePoint capabilities at Accenture were also easily available and we quickly learned that our performance support sites could be better enhanced by delivering content via MS-SharePoint (without the need to use a more expensive, internal webserver solution).

Adobe Captivate had become my new, best friend but I needed a better solution to repackage all of our PowerPoint-based learning content. Through individual investigation, I found and fell in love with Articulate Rapid E-Learning Studio (Presenter, Engage and Quizmaker).

During my process of building out an internal capability of developing learning content / presentations with Articulate software and updating past content or creating new content with my old and new role, I was also successful in “selling” my approach to our global Capability Development colleagues in St. Charles (Illinois).

Together, we created a “Rapid eLearning Capability Offering” which was, later on, offered to all internal organizations at Accenture and saved us approximately $10,000 per course. This new interest and focus continued leading me into the world of eLearning development which I still, to this day, enjoy focusing on.

Maximizing Financial Performance (MFP) / Global SAP Implementation

March 2001 – December 2006

HIGH-LEVEL PROJECT / WORK DESCRIPTION: In March of 2001, we learned for sure that SAP R/3 was coming to Accenture; internally, to replace FS90. After moving into our new office in Kronberg am Taunus (early 2002), I had to accept an additional, more fundamental change in that my beloved “ECAT” would, sooner or later, move to our larger shared service center in Dublin. This left me with a team to help change (longer-term) but without a future role in this area – at the same time, I was asked to begin working in Chicago as a training developer, super user, etc. to support the internal implementation of SAP R/3, to replace FS90.

Funny how things go in fives (5 years) but indeed, this next chapter of my professional life at Accenture became my “new baby”. I was immediately introduced to the world of “computer based learning” and figured out what “change management” really meant. My main focus was FI/CO and Intercompany Billing. I fell in love with Chicago, my new colleagues and the world of learning and development.

We created Process Overview, Process Application and System Competency course materials, leveraging TechSmith Camtasia Studio (later on Macromedia / Adobe Captivate and even Articulate Rapid E-Learning Studio) as well as internally developed and supported Saba Centra sessions with colleagues worldwide. It was the perfect match for me: training development and delivery, eLearning, local and global requirements, processes and colleagues, change management, internal communications, performance support sites, job aids and much, much more.

My innovation, visionary and creativity blossomed here in many ways – my colleague and I were given global roles in 2004, to continue building out the performance support sites, process-related learning content (with SMEs), internal processes for updating learning content based on changes with the SAP Solution at Accenture, etc. It was indeed a very special time in my life and I am certain we were very key, to the successful implementation of SAP R/3 at Accenture as well as future shifts of work to Argentina which eventually moved us on to different work.

Global Client Accounting Teams (CATs)

October 1997 – August 2002

HIGH-LEVEL PROJECT / WORK DESCRIPTION: After having worked extensively with our mainframe system (FS90), supporting and supervising the back-office management accounting processes and system setup and maintenance required for Prague, Bratislava, Budapest, Warsaw and Moscow (and other work for our offices in Vienna and Zürich), I was offered the grand opportunity and position to build and manage a new, centralized Client Accounting Team (in Sulzbach am Taunus), supporting all of Europe, Middle East, Africa and India (EMEAI); India used to belong to our EMEAI region which was changed later on to EMEA, bringing India into the Asia Pacific (APAC) region where it “belonged”.

We centralized all internal client and project accounting processing for all offices worldwide into three Client Accounting Teams: ACAT (Dallas), ECAT (Sulzbach) and APCAT (Sydney). This was accomplished by creating Lotus Notes databases (local and server-based) and specific forms for internal finance (Client Financial Management and Finance Operations) to complete and submit for review and processing into our FS90 mainframe system.

Help desk operations (e.g. policies and procedures), issue resolution, service level agreements (SLAs), assistance with standard and custom reports, data queries and downloads, etc. were all part of our scope of services which we slowly but surely and very effectively and successfully developed and rolled-out with continuous improvements – it was indeed the best shared service center Accenture had ever experienced; many enjoy glorifying the Global CATs still to this day.

During these five years, I began my non-traditional accounting focus, creating Lotus Notes databases to help global team members and internal customers, with our “CAT Knowledge Reference”, was promoted to manager and learned how to and enjoyed managing a local team of 10~ at the same time, working with global colleagues from all countries, in addition to my “sister teams” in Dallas and Sydney and enjoyed every minute of my work during this time. Of course, I had great leadership who allowed me the opportunity to learn and grow – thank you again!

Financial System for the 90’s (FS90) Mainframe System Implementation

1992 – 1994

HIGH-LEVEL PROJECT / WORK DESCRIPTION: I sure do wish I would have kept a journal back then, during the first couple of years at Accenture (*Andersen Consulting) as I don’t quite remember all of the system and work-related details during pre-FS90 life and don’t have many images left in my mind of the first mainframe system we had (ICS CCS). I began in October 1992, before we even had Windows.🙂 Anyhow FS90 was to replace ICS CCS back then; which of course it did.

Certainly I knew nothing at all about change management and the difference between mainframe and Enterprise Resource Planning (ERP) systems but, thanks to my boss back then, I was engaged in several small projects that dealt with the conversion from ICS CCS to FS90 – I thank him still to this day for getting me involved in data gathering as well as working with the internal consultants that were charged with implementing FS90 at our company, in our region (for the offices we supported back then).

Again, I don’t have much detail but do remember helping these internal consultants with miscellaneous, small projects which also included (to some extent) creating printed training materials (binders and binders full of documentation) in the German language (leveraging even more binders and printed material in English, from Chicago). The work I was involved in gave me my very first taste of and experience with a couple of past colleagues from Chicago.

Since I was responsible for processing management accounting transactions and setting up system-related data for our Central Eastern European Offices (CERO), I learned FS90 very quickly and, later on, knew FS90 better than anything else I had ever known before; and I loved it too!🙂

Download "Project Portfolio"Download my Project Portfolio (PDF file) and contact me with any questions.